I must be getting a little jaded as I “gather life experience”. Ok, as I get older, not always as gracefully as I might like. I know I’m dating myself when I say this, but I remember when self-serve became an option at gas stations. You were charged a lower price if the station had to do less work. That makes sense to me.
Now I walk into a grocery store or Home Depot and a courteous clerk pressures me to use their self checkout. The first time it happened, I thought “This is great! I can save a bit on the bill by doing their work.” So I asked what the discount was for doing their job. The clerk was flabbergasted. I was told that there wasn’t a discount but that it was much faster and easier. Sure, for them. I figure that since I’m paying for the service anyway, off I go to a normal register. The clerk asks me if I want bags. Of course I want bags, I’ve got a cart full of groceries and not a bag or bin in sight. I’m told that there’s a charge for the bags and then after he’s rung everything in he hands me the bags and points to the groceries. Apparently I’m now doing his job too. I ask if I get a discount for this. The look I got in response was answer enough.
I know that you can’t walk into a bathroom showroom and walk out with a bathroom in a bag. We do offer the next closest thing though. We offer customer service here. It’s not something you find anymore. When you buy a bathroom or a kitchen, you shouldn’t have to run all over town to find your fixtures, faucets, and everything else.
When you invest in a renovation, you should be able to sit down, and buy a finished job where everything just happens with little to no effort on your part. That’s customer service. It’s what we do. Think of it like this: We’re a full-serve station. We’re going to bag your renovation and carry it home for you. It’s customer service the old fashioned way. It’s what we do.
The design team at Kitchens & Bathrooms First is excited to share their design tips and trends with the Ottawa community. We hope to answer your questions and assist you in making choices for your next kitchen and bathroom design or renovation.
The Design Team
Cassandra is a certified Interior Decorator and Kitchen & Bath Designer, having completed a 3 year program at Algonquin College. Cassandra is focused and has a passion for designing/decorating. She loves colours and believes you should be brave and live creatively… She has a keen eye for detail and keeps up to date on the latest design trends. Cassandra always thrives to bring a smile to her clients.
She is a passionate interior designer! Since the age of 9 she grew up in the kitchen and bath industry. Back then she helped her step father in the construction of cabinets and assisted on client meetings. She went on to study interior design at La cite Collegial in Ottawa and has developed a passion for creating new spaces, a deep knowledge and understanding of functionality and product availability on the market . Her style always revolves around function first and a mix of different textures that she finds key to help achieve a personal look, one that clients can really see their personality shine true. Having an eclectic flare and an outside the box point of view really opened her mind on different possibilities even with the trickiest layout.
After breaking into the industry in 2009, Adam found his passion in guiding clients to completing their dream bathrooms. From small vanity replacements to full bathroom renovations and additions, Adam has seen it all. There is nothing more satisfying than having a happy and satisfied customer refer me to their friends, family and coworkers.
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